Veterinary Technicians and Client Interaction

One of the most important aspects of being a veterinary technician is having the ability to interact with clients.  Dealing with clients is a central part of a veterinary technicians duties and can take up a large amount of time.  So you thought you would only be dealing with the animals? Unfortunately that is not the case. Just like any other business, the money is brought in by the client, not the pet.  I know that many vet techs would much prefer to only have interaction with the animals.  You have to understand that the client and the pet are linked together and form a triangular relationship with the practice.  So how will you being dealing with clients as a veterinary technician?

There are several areas of a veterinary practice where you will be dealing with the client. Let’s start with the examination room. As a veterinary technician one of the first areas you will encounter the client is in the examination room. Think of it as a human going to the doctor to have a physical. The nurse always goes into the room and collects information like vitals, chief complaints, medication being taken, etc. The same scenario happens in veterinary hospitals every day. As soon as you go into the examine room you will be  greeting the client and their pet. From that point you will collect information on how the pet has been while also writing this information in the chart. During this time you are interacting directly with the client.   In this situation, it is important to make the client feel comfortable with your demeanor. If you go into the room with a bad attitude the client will not feel comfortable with you interacting with their pet. Remember, most people think of there pets as family! So it is very important to make the client feel at ease with you and therefore they will feel at ease knowing that their pet is safe in your arms.

Another area of client interaction will be over the phone. As a veterinary technician you will be required to answer the phone (especially if it is a busy day!). You could be on the phone for several reasons. If you answer the phone it could end up being a call to make an appointment, leave a message for a doctor, requests for medication, emergency situations, and many other reasons. So it is important to always be on your toes when answering the phone.  Doctors may also have you call clients about things such as blood work results, post-op surgery updates, estimates for various services, hospitalized patient cases, and many other reasons. If you do not like being on the phone, a career as a veterinary technician may not be for you!

In the end you have to remember that the animals that you love to see are only there because the owner is! It is very important to interact with the client in a positive manner and always show your best side.  The job of a veterinary technician is very social, so keep that in mind while you consider it as a career choice.


Please share if you find this article interesting!
  •  
  •  
  •  
  •  
  •  

Next post: